Privacy Policy

1. Information We Collect

Personal Information

When you use our AI automation services, we may collect:

• Name and contact information (email, phone number)
• Business information (company name, industry, role)
• WhatsApp business account details
• Payment and billing information
• Communication preferences

Usage Data

We automatically collect information about how you use our services:

• Chat conversations and message content (for AI training and improvement)
• API usage statistics and performance metrics
• Device information and browser type
• IP address and location data
• Session duration and feature usage

Technical Data

To ensure optimal service performance, we collect:

• Server logs and error reports
• Response times and system performance data
• Integration and API call logs
• Security and fraud prevention data

2. How We Use Your Information

Service Provision

• Provide and maintain our AI automation services
• Process WhatsApp messages and generate AI responses
• Manage user accounts and authentication
• Handle billing and payment processing
• Provide customer support and technical assistance

Service Improvement

• Train and improve our AI models and algorithms
• Analyze usage patterns to enhance user experience
• Develop new features and services
• Conduct research and analytics

Communication

• Send service updates and important notifications
• Provide technical support and customer service
• Share product updates and new features (with consent)
• Send marketing communications (opt-in only)

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

• Cloud hosting and data storage (AWS, Google Cloud)
• Payment processing (Stripe, PayPal)
• Email and communication services
• Analytics and monitoring tools
• Customer support platforms

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• End-to-end encryption for all data transmission
• AES-256 encryption for data at rest
• Secure API endpoints with authentication
• Regular security audits and penetration testing
• Multi-factor authentication for admin access

Operational Security

• Limited access to personal data on a need-to-know basis
• Employee training on data protection and privacy
• Regular backup and disaster recovery procedures
• Incident response and breach notification protocols

5. Your Rights and Choices

Access and Control

You have the right to:

• Access your personal information we hold
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications

Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our AI models (anonymized data only)

Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

6. International Data Transfers

Our services are hosted on secure cloud infrastructure that may be located in different countries. We ensure that:

• All data transfers comply with applicable privacy laws
• Adequate protection measures are in place
• Data processing agreements meet international standards
• Your rights are protected regardless of data location

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will notify you via email or service notification
• The updated policy will be posted on our website
• The "Last updated" date will be revised
• Continued use of our services constitutes acceptance